Terms and Conditions 

Please read these terms and conditions carefully before using Our Service.

TERMS AND CONDITIONS

These terms and conditions (the "Terms and Conditions") govern the use of rapidlandlordsolutions.com (the"Site"). This Site is owned and operated by SBR Property Services Itd. This Site is a landlord help site. By using this Site, you indicate that you have read and have understood these Terms and Conditions and agree to abide by them at all times and that you have read and agree with our Disclaimer. Intellectual Property: All content published and made available on our Site is the property of SBR Property Services Itd and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site. Age Restrictions: The minimum age to use our Site is 21 years old. By using this Site, users agree that they are over 21 years old. We do not assume a legal responsibility for false statements.

EMERGENCY CALL OUTS

All emergency work undertaken is subject to the following:

CALL OUT FEES: Are payable whatever the outcome of the emergency works undertaken. Once we are in transit to you, the full call out fee is payable. If you cancel the call out before we are in transit to you, there is a £25 cancellation charge. If you call after 11pm and before 7am, to discuss an issue, the advise given carries an advise fee of £25 and is payable if you then no longer wish us to attend. If you call us after 7am and before 11pm there is no charge to discuss your emergency. During hours between 11pm and 7am, our obligation is to make safe and limit the damage. This may be to turn off the water supply, however we will work at your premises for up to 1 hour if a repair or temporary repair can be accomplished in this time.

ACCESS TO WATER SERVICES: It is assumed there is reasonable workable access to either the internal mains water shut off valve or the valve located outside the property. In the unlikely event that both are inaccessible or in unknown locations, then it is possible the main water if needed cannot be turned off, the call out fee and time spent is still payable. If you do not know where the main water cut off valve/s are located, you agree, as best you can, to look for them whilst we are in transit to you, in order to save critical time once we have arrived.

ELECTRICAL: In the unlikely event that the main electrical suppliers fuse has blown, The electrical supplier may have to replace this fuse. It is assumed there is reasonable workable access to your electrical destitution board (Fuse box). It is assumed there is reasonable workable access to your electrical suppliers main fuse.

SAFETY: It is assumed we can work safely at your property, if the emergency has made access dangerous, for example fire, then we may not be able to gain access. The call out fee is still payable.

GAS LEAK: You are advised to call the emergency gas services, this is a free service. They will attend and make safe. In summary they will advise you to turn off the gas supply at the meter, open all windows to ventilate. Also advise you not to operate any electrical circuits.

CANCELLATION: To reiterate; Once we are in transit to you, the call out fee is payable in full whether you ask us to attend or not. If you have ordered an Emergency Callout, then you cancel before we are in transit to you, there is a £25 cancellation charge. If you call after 11pm and before 7am, to discuss an issue, the advise given carries an advise fee of £25 and is payable if you then no longer wish us to attend. If you call us after 7am and before 11pm there is no charge to discuss your emergency.

COMPLAINTS: As per the standard terms and conditions, any complaints, concerns or reservations must be notified to us as soon as possible and not let Rapid Landlord Solutions carry on with any works if you have knowledge of a pending concern, and complaints must be followed up in writing, explaining exactly what any issues are, within seven days, you agree to offer us the first opportunity to address the issue and if necessary to carry any necessary works to make good.